What We Collect and Why
When you open an account with us, we collect the information you provide directly: your name, contact details, date of birth and payment method details. When you deposit via JazzCash, Easypaisa or Raast, we record the transaction reference and amount to keep your account wallet accurate
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and to meet our payment verification obligations. We also collect device and session data — your IP address, browser type and login timestamps — to protect your account from unauthorised access. If you contact our support team, we store that correspondence to follow up properly. We
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do not sell your personal data to third parties. Data is shared only where required for payment processing, fraud prevention or where local law in Pakistan requires disclosure. Our retention periods vary by data type: account identity data is held for as long as your account
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is active and for the period required by applicable law after closure; transaction records are kept in line with financial record requirements. Availability of our services depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.